Minimum Experience : Minimum 1 year QSR working experience as a Crew Member.
Language proficiency : Know to speak, read & write Malayalam, English/Hindi.
Title : Crew member
Responsible for : Responsible for all cash handling, order taking, assembling orders, cooking & preparing food, cleaning, serving customers.
Job Summary :
A Team member performs a multitude of job duties to support the operation. His/her job duties include interacting with customers, maintaining store cleanliness, taking customer orders, and completing transactions on the cash register. Team members will also work in a timely manner to prepare, cook, pack and serve food. SFC Plus crew members must follow store safety policies and health regulations. He/she will be required to adhere to strict dress code. He/she should have a friendly demeanor and strong verbal skills.
Duties and Responsibilities
Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register.
Cleaning in accordance to our company’s sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, tables, counters and kitchen and service equipment. Cleaning the customer service area, removing trash, cleaning restrooms and checking & cleaning the pavement walk in front of restaurant.
Assisting new crew members in learning their new job skills.
Cooking and preparing food for sale.
Deliveries; off-loading trucks, storage and movement of raw product to the work area.
Checking stock of products and insuring proper stock levels and rotation.
Checking equipment to ensure that it is in proper working order, letting the Outlet In-charge know if there might be a problem.
Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner.
Maintain sanitation, health, and safety standards in work areas.
Operate large-volume cooking equipment such as pressure fryers, deep-fat fryers and griddles.
Prepare foods such as Chicken, pizzas, seafood, burgers, sandwiches, salads & sauces and following specific methods that usually require short preparation time.
Pre-cook items such as pizza toppings, burger and sandwich ingredients to prepare them for later use.
Verify that prepared food meets requirements for quality and quantity.
Take food and drink orders and receive payment from customers.
Read kitchen order ticket and prepare and cook food according to instructions.
Wash, cut, and prepare foods designated for cooking.
Measure ingredients required for specific food items being prepared.
Schedule activities and equipment use with Outlet In-charge, using information about daily menus to help coordinate cooking times.
Cook and package batches of food, such as burgers and fried chicken, which are prepared to order or kept warm until sold.
Prepare and serve beverages such as coffee and fountain drinks.
Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Serve orders to customers at tables.
Clean, stock, and restock workstations and display cases.
Clean food preparation areas, cooking surfaces, and utensils.
Ensure personal grooming, hygiene, and appearance is in line with the company’s standards.