Crew Member

  • Job Code : SFCP – CM – 2016/004
  • Job Title : Crew Member
  • Job Location :Kerala, India
  • Age Limit : Below 25 Years
  • Education Qualification : Minimum HSC
  • Minimum Experience : Minimum 1 year QSR working experience as a Crew Member.
  • Language proficiency : Know to speak, read & write Malayalam, English/Hindi.


  • Title : Crew member
  • Responsible for : Responsible for all cash handling, order taking, assembling orders, cooking & preparing food, cleaning, serving customers. .
  • Job Summary : A Team member performs a multitude of job duties to support the operation. His/her job duties include interacting with customers, maintaining store cleanliness, taking customer orders, and completing transactions on the cash register. Team members will also work in a timely manner to prepare, cook, pack and serve food. SFC Plus crew members must follow store safety policies and health regulations. He/she will be required to adhere to strict dress code. He/she should have a friendly demeanor and strong verbal skills.
  • Duties and Responsibilities
    • Greeting customers while offering super customer service attention, taking, assembling and presenting food orders, requesting and receiving payment, operating the cash register.
    • Cleaning in accordance to our company’s sanitary standards including but not limited to: sweeping and mopping floors, cleaning walls, tables, counters and kitchen and service equipment. Cleaning the customer service area, removing trash, cleaning restrooms and checking & cleaning the pavement walk in front of restaurant.
    • Assisting new crew members in learning their new job skills.
    • Cooking and preparing food for sale.
    • Deliveries; off-loading trucks, storage and movement of raw product to the work area.
    • Checking stock of products and insuring proper stock levels and rotation.
    • Checking equipment to ensure that it is in proper working order, letting the Outlet In-charge know if there might be a problem.
    • Backing up other crew members in their jobs, assist in any area to ensure that the food is being prepared, packaged and delivered to customer in a timely manner.
    • Maintain sanitation, health, and safety standards in work areas.
    • Operate large-volume cooking equipment such as pressure fryers, deep-fat fryers and griddles.
    • Prepare foods such as Chicken, pizzas, seafood, burgers, sandwiches, salads & sauces and following specific methods that usually require short preparation time.
    • Pre-cook items such as pizza toppings, burger and sandwich ingredients to prepare them for later use.
    • Verify that prepared food meets requirements for quality and quantity.
    • Take food and drink orders and receive payment from customers.
    • Read kitchen order ticket and prepare and cook food according to instructions.
    • Wash, cut, and prepare foods designated for cooking.
    • Measure ingredients required for specific food items being prepared.
    • Schedule activities and equipment use with Outlet In-charge, using information about daily menus to help coordinate cooking times.
    • Cook and package batches of food, such as burgers and fried chicken, which are prepared to order or kept warm until sold.
    • Prepare and serve beverages such as coffee and fountain drinks.
    • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
    • Serve orders to customers at tables.
    • Clean, stock, and restock workstations and display cases.
    • Clean food preparation areas, cooking surfaces, and utensils.
    • Ensure personal grooming, hygiene, and appearance is in line with the company’s standards.


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